Refund Policy

Last updated: 2/1/2026

At Mackenzie’s Mindful Moments, we take great care in thoughtfully curating and packaging each order. Please review our refund policy carefully before making a purchase.

​

​

All Sales Are Final

Due to the nature of our products and small-business operations, all sales are final unless otherwise stated on the product page.

​

We do not accept returns or offer refunds for change of mind, incorrect selection, or items no longer needed.

​

​

Damaged or Lost Items

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date (or expected delivery date).

​

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Photos of the damaged item and packaging (if applicable)

​

We will review your request and, if approved, offer a replacement or store credit at our discretion.

​

​

Incorrect Orders

If you receive an incorrect item, please notify us within 7 days of delivery. We will work with you to correct the issue.

​

​

Non-Refundable Items

The following items are not eligible for refunds:

• Items damaged due to misuse or normal wear and tear

• Orders placed with incorrect shipping information provided by the customer

• Sale or promotional items (unless otherwise stated)

​

Processing Time

Approved replacements or store credits will be processed within 5-7 business days after your claim is approved.

​

​

Contact Us

If you have questions or concerns about this Refund Policy, please contact us at:

Business Name: Mackenzie’s Mindful Moments
Email: acowellnessgroup@gmail.com